Smart Home Controller help

Connecting the Bosch Smart Home controller to the network

The Bosch Smart Home controller connects to your router via a LAN cable. A direct connection to the WLAN is not possible. Here are the steps you need to follow:

1. connect the LAN cable to the Bosch Smart Home controller and your router.

2. make sure that the LAN cable is plugged in correctly and clicks into place.

Please note that the controller requires an internet connection in order to function properly. If you have any further questions or need help, please do not hesitate to contact us!

Installing the Bosch Smart Home controller: simple steps

The Bosch Smart Home controller is the heart of your Smart Home system. It receives commands from various control units such as the app, voice control or mobile remote control and forwards them to your Smart Home devices. Installation is simple and straightforward.

What you need

To install the Smart Home controller, you need the Bosch Smart Home app and the accessories included in the controller packaging.

Installation steps

1. start the Bosch Smart Home app.

2 The app guides you through the individual installation steps.

Further resources

For more detailed instructions, you can view the operating instructions under the following link:Bosch Smart Home controller operating instructions.

We have also created an installation video that you can watch. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel under the following link:Bosch Smart Home Youtube Channel.

Resetting the Bosch Smart Home controller

To reset your Bosch Smart Home controller to the factory settings, please follow these steps:

Reset via the app

1. open the Bosch Smart Home app.

2. click on "More" and then on "System".

3. select "Factory settings".

Please ensure that all your Smart Home devices are connected to the controller before performing the reset. After the reset, all unconnected devices will be removed from the system.

Manual resetting of devices

If devices were not connected at the time of the reset, they must be reset manually. You can find instructions on how to do this in our help section.

Reset with multiple smartphones

If you use several smartphones, do not forget to delete all relevant data from these devices.

Reset on the device

If resetting via the app is not possible, you can also perform the reset directly on the device. Please note that the connected devices will not be reset automatically in this case.

Further help

For further assistance, watch our reset video on this page or on ourBosch Smart Home Youtube Channelto. We are here to help you!

Installing your Bosch Smart Home controller is simple and straightforward. Here are the steps you need to follow:

What you need

1. the Bosch Smart Home app: You can download this from the App Store or Google Play Store.

2. the accessories included in the packaging of your Bosch Smart Home controller.

Installation steps

1. start the Bosch Smart Home app. The app will guide you through the individual installation steps.

Further help

If you require further details on installation, you can download ourOperating instructionsconsult.

We have also created a helpful installation video that you can watch on this page or on ourBosch Smart Home Youtube Channelcan find.

We are here to help you! If you have any further questions, please do not hesitate to contact us.

Solving connection problems with the Bosch Smart Home controller

If your Bosch Smart Home controller cannot be reached, you can try the following steps:

Step 1: Check your Internet connection

If you are at home, make sure that you have a WLAN connection to your router. If you are not at home, make sure that you have activated remote access. You need an internet connection on your cell phone. At least two signal bars and an EDGE connection (marked with an "E" on the reception bar) are required.

Step 2: Check for app updates

Check whether an update of the Bosch Smart Home app is available in your app store. Updates may contain performance improvements and bug fixes.

Step 3: Restarting the controller

Disconnect the Smart Home controller II from the power supply for about 2 minutes and plug it back in. Then wait until at least two LEDs light up constantly. Then check the accessibility of the Smart Home controller again.

Important note

The Smart Home controller must be connected to the same router that your smartphone uses to communicate with the controller.

If you have any further questions or need help, please do not hesitate to contact us!

Troubleshooting connection problems with the Bosch Smart Home controller

If your 1st generation Bosch Smart Home controller has no connection and cannot be integrated into the network, you can try the following steps:

Step 1: Check the LED indicators

Make sure that the power LED and the LAN LED are permanently lit after you have connected the LAN cable and the power cable. The LAN cable should click into the device with an audible click.

Step 2: Check the network connection

The Smart Home controller must be connected to the router in whose network your smartphone is located. The controller requires an internet connection through the router when setting up.

Step 3: Manual integration in the app

Try to integrate the Smart Home controller manually in the app using the IP address and the key.

Step 4: Reset the controller

As a final measure, you can perform a reset on the controller, i.e. a reset to the factory settings. Please note that this will delete existing configurations and installed components from the controller.

Further support

For more help, watch our reset video on this page or on ourBosch Smart Home Youtube Channelto. We are here to help you!

What happens if I reset my Smart Home controller?

If you reset your Bosch Smart Home controller to factory settings, you should know that all data from your Smart Home system will be deleted. This includes:

- Installed devices

- Room names

- Accounts

If you reinstall your system afterwards, you will need to enter this information again. Please ensure that you have saved all the necessary information before performing the reset.

Solution for connection problems with the Bosch Smart Home controller

If your Bosch Smart Home controller is offline after an update and flashes red, you can try the following troubleshooting steps:

1. unplug the network cable from the controller.

2. wait about 10 seconds.

3. plug the cable back in.

After these steps, the network LED on the controller should light up white continuously, indicating a stable connection.

If your Smart Home controller is still not accessible despite this measure, please do not hesitate to contact ourCustomer supportto contact us. We are here to help you!

Setting the time in the Smart Home controller

The time on your Smart Home controller is set automatically and also automatically adjusts to summer and winter time. The default time zone is Europe/Berlin (CET). It is not possible to change the time manually.

This way, you can be sure that your Smart Home controller always displays the correct time without you having to do anything. If you have any further questions or concerns, please do not hesitate to contact us!

How can I increase the range of the Bosch Smart Home controller?

To increase the range of your Bosch Smart Home controller, you can use a range extender. Here are the steps you can follow:

1.Use a Smart Home plug:The Smart Home plug can serve as a range extender for Bosch's proprietary radio protocol based on 868 MHz.

2.Optimize the signal strength for Zigbee devices:If you use devices from the portfolio with the Zigbee wireless protocol, you can optimize the signal strength with the Smart plug compact.

Please note that the positioning of the controller and devices also has a major influence on the range and signal strength. Make sure that the controller and devices are positioned in suitable locations to ensure optimum performance.

Problems with the Bosch Smart Home controller update

If you are having difficulty installing an update for your Bosch Smart Home controller, you can try the following steps:

1.Restart the device:Sometimes a simple restart of the controller can help to solve the problem. To do this, the controller must be de-energized. This will attempt to reinstall the update.

2.Contact customer service:If the problem persists after the restart, please do not hesitate to contact our customer service. Our experts are at your disposal to help you solve the problem.

Please note that updates are important in order to obtain the latest functions and security improvements. It is therefore important that you ensure that your controller is always up to date.

Can I switch off the LEDs on my Bosch Smart Home controller?

The LEDs on your Bosch Smart Home controller are there to indicate the status and activity of the device. During normal operation, these LEDs dimmer, but they cannot be switched off completely.

This is designed to ensure that you are always informed about the status of your controller. If you have any further questions or need help, please do not hesitate to contact us.

Where can I find the operating instructions for the Bosch Smart Home controller?

The operating instructions for the Bosch Smart Home controller can be found on the official Bosch website. It contains detailed information on installing, setting up and using the controller.

Please click on the following link to open the operating instructions:Operating instructions for the Bosch Smart Home controller

If you have any further questions or need help, please do not hesitate to contact us.

Meaning of the red and white flashing lights on the Bosch Smart Home controller

If the Bosch Smart Home controller flashes red and white, this indicates a certain status or problem. The exact meaning of this flashing code can be found in the operating instructions for the Smart Home controller.

Please click on the following link to open the operating instructions and find out the exact meaning of the blink code:Operating instructions for the Smart Home controller

If you need further assistance or cannot solve the problem yourself, please do not hesitate to contact our customer service. We are here to help you!

Can I use the Bosch Smart Home system without the Bosch Smart Home controller?

No, the Bosch Smart Home controller is an essential component of the Bosch Smart Home system. It serves as a central control unit that connects and coordinates all your Smart Home devices. Without the controller, you cannot use the Smart Home system.

Please also note that it is currently not technically possible to operate several controllers in one Smart Home system. You therefore need exactly one controller for your Smart Home system.

Can I use the Bosch Smart Home system without the Bosch Smart Home controller?

No, the Bosch Smart Home controller is an essential component of the Bosch Smart Home system. It serves as the central control unit that connects and coordinates all your Smart Home devices. Without the controller, you cannot use the Smart Home system.

Please also note that it is currently not technically possible to operate several controllers in one Smart Home system. You therefore need exactly one controller for your Smart Home system.

What should I do if the Bosch Smart Home app shows an update that is not available?

If your Bosch Smart Home app displays a message about a missing software update for the Bosch Smart Home controller when you start it, this is because the app version on your mobile device or tablet is newer than the version on the controller. An update has already been assigned, but could not yet be installed.

If you are currently unable to update your Smart Home Controller, you can continue to use the app for the time being by clicking on “Continue to app”. Most functions should be available, but unexpected behavior is to be expected. In this case, you will only receive technical support to update the Smart Home Controller to the latest version.

If the version difference between the app and the Smart Home Controller becomes too great, access is no longer possible and the Bosch Smart Home Controller must be updated.

Here are some steps you can follow to fix this problem:

1.Activate automatic updates: Make sure that automatic updates are activated in the Bosch Smart Home app. This allows the controller to update its software.

2.Check the Internet connection: Your Bosch Smart Home controller should be connected directly to the router and have unrestricted Internet access. Make sure that it is not connected to a guest LAN.

3.Disconnect the power supply: Disconnect the Smart Home controller and your router from the power supply briefly.

4.Restart the router: Switch the router back on and wait until it is online again and the Internet is available.

5.Putting the Smart Home controller back into operation: Reconnect the Bosch Smart Home controller.

6.Wait for the update: Updating the software of your Bosch Smart Home controller can take up to 30 minutes. As soon as all LEDs on the device are constantly lit in white, start the Bosch Smart Home app and check whether you can access your Bosch Smart Home system.

Please be patient and follow these steps carefully to ensure that your system is properly updated.

### Control of Radiator thermostat I with Room thermostat II

**Question:** Can I use the Room thermostat II to control the Radiator thermostat II on the Smart Home controller II?

**Answer:** Unfortunately, the Room thermostat II and the Radiator thermostat II are not fully compatible.

- Compatibility:** Both devices can be taught to the controller, but the full range of functions is not guaranteed.

- Recommendation:** For optimum use, we recommend the Room thermostat I.

We hope this information will help you!

How do I add a new cell phone to control my Bosch Smart Home?

If you want to add a new cell phone or an additional mobile device to control your Bosch Smart Home system, please follow these steps:

1.Download the app:Download the Bosch Smart Home app to the new or additional smartphone.

2.Follow the instructions:Open the app and follow the instructions.

3.Scan QR codeScan the QR code of the Smart Home controller with the new device.

4.Enter the system password:When you are asked for your login details, enter the system password that you specified when you first installed your Bosch Smart Home system.

If you want to change your system password, you can do this at any time under "More >> System >> Change system password".

With these steps, you can easily add a new or additional device to control your Bosch Smart Home system.

Can I use rechargeable batteries for my Bosch Smart Home devices?

Yes, you can use rechargeable batteries to power your Bosch Smart Home devices. It is important that you use rechargeable batteries with low self-discharge, such as the Eneloops rechargeable batteries from Panasonic.

Please ensure that the batteries are fully charged before inserting them into your devices to ensure optimum performance.

Which ports does the Smart Home controller use?

The Bosch Smart Home controller opens and closes the ports required for operation dynamically as required. This means that all ports should be closed in the default setting of your router. It is important to know that the Smart Home controller does not use port forwarding. Therefore, you do not need to make any special settings on your router.

Can I transfer my user data when replacing the Smart Home controller?

Unfortunately, the Bosch Smart Home controller does not offer a backup function. This means that if you replace your controller, you will need to carry out a new installation and configuration. This includes:

- Setting up the user name again

- New setting for the rooms

- New creation of time profiles

Please make sure that you have all the necessary information to hand before you start the replacement and reinstallation.

How do I upload my system log?

If you are asked by customer support to upload your system log, you can do this in three different ways:

1.Via the app (method 1):

- Open your Bosch Smart Home app.

- Click on "More" and follow the path "More >> System >> System log".

- Click on "Send system log".

- If you have any questions, have the displayed MAC address ready.

2.Via the app (method 2):

- In your Bosch Smart Home app, navigate to "More > Help&Contact".

- Select "Contact us" > "System log" > "Send system log".

- If you have any questions, have the displayed MAC address ready.

3.About the controller:

- You will find a button on the underside of your controller.

- Press and hold this button for two seconds to start the data upload.

- The bottom LED (cloud LED) now flashes for a few seconds until it lights up constantly again or goes out. You have now completed the log file upload.

- The data is sent and stored in encrypted form.

- Have your MAC address ready, which you can find on the underside of the Smart Home controller or in the Smart Home app under "Settings >> System >> System protocol".

Please follow these instructions carefully to ensure that your system log is uploaded correctly.

Can I use the Smart Home controller via a VPN connection?

Unfortunately, the Bosch Smart Home controller does not support remote access via customized VPNs. Customized VPNs are solutions that you set up and manage yourself on your hardware (such as Fritzbox, Raspberry Pi, etc.) to access your home network remotely.

Please note: If you use commercial VPN providers to access your Smart Home controller while on the move, you must activate remote access in the Smart Home app. This does not apply to pseudo VPN providers (such as Samsung: "Secure Wi-Fi").

Make sure you use the correct settings for your specific access to ensure safe and effective use of your Smart Home controller.

Problem: No LED lights up on the Bosch Smart Home controller

If no LED is lit on your Bosch Smart Home controller, this could indicate a problem with the power supply or a defective device. Here are some steps you can take to resolve the problem:

1.Check the cablingEnsure that all connections are correct and secure.

2.Test the socketCheck whether the socket is working. You can do this by connecting another device to the socket or connecting the controller to another socket.

3.Think about recent events:Did the device react this way from the beginning or did the problem occur after a specific event, such as a power failure?

If you still do not see an LED on the controller after following these steps, the device may be faulty.

Next steps:

In this case you should contact ourCustomer supportcontact us. We will help you to diagnose the problem and, if necessary, replace the device. Please remember that your device may still be under warranty, which could make the replacement process easier.

What happens if the Smart Home controller is disconnected from the power supply?

If your Bosch Smart Home controller is briefly disconnected from the power, for example by pulling the plug or a power failure, you don't need to worry. As soon as the power supply is restored, the controller automatically reconnects and re-establishes contact with all connected devices.

The controller also keeps the time for around 4 hours in the event of a power failure. This means that if the power does not fail for longer than 4 hours, any existing automations will continue to function as usual.

Please note that in the event of a prolonged power failure, some functions may be impaired until the power supply is restored.

What you should know about remote access to your smart home system

Remote access allows you to access your smart home system even if you are outside the Wi-Fi network where your system is installed. Here are some important points to bear in mind:

1.Deactivation of remote access:If you deactivate remote access, you cannot reactivate it for security reasons as long as you are outside your home WLAN.

2.Access via smartphoneRemote access works regardless of whether your smartphone is currently communicating via mobile data or WLAN.

3.Problems with WLAN networks of the same name:Problems may occur if the Wi-Fi network in which your Smart Home system is installed has the same name (SSID) as another Wi-Fi network that you want to connect to.

Please make sure that you take these points into account to ensure smooth and secure remote access to your smart home system.

How do I carry out an update for my Bosch Smart Home controller?

Performing an update for your Bosch Smart Home controller is a simple process that is controlled via your smartphone. Here are the steps you can follow:

1.Notification of updates:You will be automatically informed of all upcoming updates that are available for your controller.

2.Decision about the download:You can decide whether you want to download the new version immediately or install it at a later date.

Please note that it is important to update your controller regularly to ensure that you have the latest features and security updates. If you have any further questions or require assistance, please do not hesitate to contact us.

The Bosch Smart Home system solutions cannot be used without a controller, with the exception of Radiator thermostats, light and shutter actuators. However, the range of functions is significantly limited (e.g. no firmware update, no deactivation of end position detection).

Replacing the first generation Bosch Smart Home controller

Problem:Your first generation Bosch Smart Home controller is defective.

Solution:In the event of a defect and within the guarantee or warranty period, you will receive a Bosch Smart Home controller II (8-750-002-101) as a replacement. This replacement also includes a Radio stick (868 MHz) (8-750-002-105).

Important information:

• Replacement will only take place if the defect is within the guarantee or warranty period.
• The replacement controller is the newer version (Controller II), which is supplied with a Radio stick (868 MHz).

We hope that this solution will help you!

The Bosch Smart Home controller: Your center for Smart Home control

The Bosch Smart Home controller is the heart of your Bosch Smart Home system. It has two main tasks:

• Connecting and controlling your Smart Home devices: The controller connects all your smart devices to the Bosch Smart Home app. It receives commands that you issue via the app, the Twist smart remote control or by voice command and forwards them to the corresponding devices. In this way, it ensures smooth coordination of all devices in your smart home system.
• Automatic system updates: The controller always keeps your system up to date. If there are updates or new features in the system, your Smart Home controller is updated automatically. So you can be sure that you are always using the latest functions and security updates.

For more information on the Bosch Smart Home controller, please visit the Bosch Smart Home website at the following link:Bosch Smart Home controller product page.

Understanding the lights on your Smart Home controller

Your Smart Home controller has three control LEDs: the power LED, the network LED and the cloud LED. Here is what they mean:

• Power LED and network LEDThese should light up solid white if your system is working properly.
• Cloud LED: This also lights up white continuously if you have activated remote access.

If the LEDs do not light up as described and your system is not working properly, please try the following steps:

1. disconnect the Smart Home controller and possibly your router from the power supply for a short time.

2. wait a moment and then reconnect the Smart Home controller and the router. This will establish a new connection.

If the problem persists, please do not hesitate to contact our customer support. For more information on the flashing combinations of the LEDs, please refer to theOperating instructionsof the controller.

Internet connection of the Bosch Smart Home controller

Yes, the Bosch Smart Home controller requires an Internet connection, even if remote access is not activated. This is necessary to enable the following functions:

1.Connection to the update server:The controller establishes a connection to the Bosch Smart Home update server. This enables it to keep its software up to date.

2.Time synchronizationThe controller also uses the internet connection to synchronize the current time. This ensures that all time-controlled functions work correctly.

In terms of data protection and data exchange, the Smart Home controller only sends very limited information to the Internet:

- Identification number (ID) of the controller

- Version number of the currently installed software

- The country in which the controller is used

No further data is transmitted. This ensures that your privacy and your data are secure. If you have any further questions about data protection or using the Bosch Smart Home controller, please do not hesitate to contact us!

The scope of delivery and technical data for the Bosch Smart Home controller can be found on theProduct page of our webshop.

Range of the Bosch Smart Home controller: Important information

The range of the Bosch Smart Home controller is an important factor for the optimal functioning of your Smart Home system. Here are some important points to bear in mind:

Standard range

The standard range of the controller is around 30 meters inside a building and 100 meters outdoors.

Factors influencing the range

However, the actual range can be influenced by various factors. For example, reinforced concrete ceilings or underfloor heating can impair the radio signal.

Positioning the controller

To ensure an optimal connection to your Smart Home products, you should position the controller as centrally as possible in your household. The devices should be at least one meter away from the controller.

Distance to the WLAN router

Make sure that the controller is at least one meter away from your WLAN router to avoid possible interference.

How do I find the IP address of my Smart Home controller?

To find the IP address of your Smart Home controller, you have two options:

Method 1: Using a USB stick

1. take an empty USB stick and insert it into the USB port of your Smart Home controller.

2. wait a moment. The controller will create a text file called "shc-status" on the USB stick.

3. open this file. You will find the IP address under the IP address: field.

Please note:The Smart Home controller will delete all data on the USB stick before it creates the "shc-status" file. Make sure that the USB stick does not contain any important data before you use it.

Method 2: Check the settings of your home network router

You can also find the IP address of your Smart Home controller in the settings of your home network router.

Using these methods, you should be able to find the IP address of your Smart Home controller without any problems. If you have any further questions, please do not hesitate to contact us!

Compatibility between Bosch Smart Home Smoke alarms and Bosch Smart Home Twinguard

Yes, the Bosch Smart Home Twinguard and the Bosch Smart Home Smoke alarm are compatible with each other and can be used together in your Bosch Smart Home system. Here are the most important functions and advantages of this combination:

1.Forwarding of fire alarms:The Twinguard can forward fire alarms to the Bosch Smart Home Smoke alarm. This means that if the Twinguard detects smoke, the Smoke alarm is also alerted.

2.Audible alarm:The Twinguard can act as part of the alarm system and trigger an audible alarm when smoke is detected.

3.Receipt of alarms:The Twinguard can also receive alarms from other Smoke alarms. This means that if another Smoke alarm in your system detects smoke, the Twinguard is also alerted.

These functions enable comprehensive and effective monitoring of your home against fire hazards. If you have any further questions, please do not hesitate to contact us!

Maximum number of devices in the Bosch Smart Home system

The Bosch Smart Home system is designed for use in private single-family homes or apartments. It allows you to integrate a large number of smart devices. However, for technical reasons, there is an upper limit to the number of devices and usable scenarios and automations.

-Maximum number of devices:For devices that use the proprietary radio protocol (radio frequency 868 MHz), you can add up to 100 devices.

The actual maximum number can vary depending on individual use. This limit is usually only reached with very large smart home installations, which are rather rare in a typical detached house or apartment.

Please note that if these limits are exceeded, the speed of use may become noticeably slower or the Smart Home controller may no longer start.

You should therefore plan your smart home installation carefully and take these limits into account. If you have any further questions, please do not hesitate to contact us!

Problems with integrating a device into the Bosch Smart Home system

If you have difficulties integrating a device into your Bosch Smart Home system, please follow these steps:

1.Delete device:Open the Bosch Smart Home app and go to the "Devices" menu. Select the relevant device and click on "Delete device".

2.Reset the device:Before attempting to reinstall the app, reset the device. You can find the reset instructions in the app help. There, search for "Reset" followed by the name of your device, e.g. "Reset Smart plug" or "Reset Radiator thermostat".

3.Renewed integration:After you have successfully reset the device, try to integrate it into your system again.

If you continue to have problems with the integration, accessibility or use of the device, please do not hesitate to contact ourCustomer supportto contact us. We are here to help you!

Declarations of conformity for Bosch Smart Home devices

You can use theDeclarations of conformityfor all Robert Bosch Smart Home GmbH devices online. These include

- Smart Home controller

- Door/window contact

- Radiator thermostat

- Smart plug

- Smoke alarm

- Motion detector

- 360° indoor camera

- Eyes outdoor camera

- Twinguard

- Universal Switch/Universal Switch Flex

- Twist

- Shutter control

- Room thermostat 24V

- Room thermostat 230V

- Room thermostat

- Light control

- and other devices.

Please note that some of the products described and their functions may only be available in Germany and Austria.

For further information or if you have any questions about specific devices, please do not hesitate to contact us!

Technical data of the Smart Home controller

For detailed technical information on the Smart Home controller, including power consumption, radio frequency, protection class and other specifications, please visit theProduct detail pageof the controller on the Bosch Smart Home website.

Please note that we need to provide the exact link to access the specific technical data. If you have any further questions about the Smart Home controller or other Bosch Smart Home products, please do not hesitate to contact us!

Storage of your data in the Bosch Smart Home system

Your personal data is stored securely and locally on your Smart Home controller. This means that your data is stored in your home and not on external servers.

If you use remote access, i.e. access your smart home outside your Wi-Fi network, your data is encrypted and securely transferred to your smartphone or tablet.

If you require technical support, your system logs can be transmitted in encrypted form. This process can only be initiated by you, either via your Smart Home app or directly on the Smart Home controller.

Your data security is very important to us. If you have any further questions on this topic, please do not hesitate to contact ourCustomer supportto contact us. We are here to help you!

Open source software in the Bosch Smart Home system

The Bosch Smart Home system uses various open source software components. The source codes of these free software components for the various parts of the system (such as the apps and the Smart Home controller) can be downloaded here.onlineview.

Please note that the exact link must be provided in order to access the specific source codes. If you have any further questions about the open source software in the Bosch Smart Home System, please do not hesitate to contact us!

Availability of Bosch Smart Home products

The availability of Bosch Smart Home products varies by country. To check whether the products are available in your country, please visit our website at https://www.bosch-smarthome.com/ and look in the top right-hand corner to see whether your country is available for selection.

In the countries listed on our website, you can also download our Bosch Smart Home app from the respective app store.

We are constantly working to make our products available in more countries. Please check our website regularly for updates. If you have any further questions, please do not hesitate to contact us!