Help for the Smart Home Controller II

You can transfer most of the data to the new controller.

This data transfer can be found under "More" -> "System" -> "Transfer system data"

You will be guided through the process with precise step-by-step instructions.

The connected Bosch Smart Home products and automations / scenarios are migrated to the new Smart Home controller II.

Problem solution: Devices are displayed but cannot be operated

If your devices are displayed after the data transfer but cannot be operated, this could be due to two possible causes:

1. restart the Smart Home controller II during data transmission

After an update or a restart of the Smart Home controller, the devices may not report a status to the controller for a short time. However, the devices are still fully functional. To display the correct status in the app immediately, operate the device manually on the device itself.

2. old controller is still connected to the router

As long as your old Smart Home controller is still connected to your home network, the Smart Home controller II cannot communicate with the end devices. Make sure that you have disconnected your old controller from the router.

By following these steps, you should be able to operate your devices normally again. If you have any further questions or problems, please do not hesitate to contact us!

Migration without Radio stick (868 MHz) with the Bosch Smart Home controller

If you use devices that operate on the 868 MHz radio frequency but do not have a corresponding Radio stick (868 MHz), migration is not recommended. Without the Radio stick (868 MHz), you will not be able to control these devices via the Smart Home app.

If you still decide to migrate without the Radio stick (868 MHz), please note that you will only be able to operate the affected devices via the Smart Home app once you have connected a Radio stick (868 MHz).

We recommend that you purchase a Radio stick (868 MHz) before migrating to ensure that you can control all your devices without any problems. If you have any further questions or need help, please do not hesitate to contact us.

Identification and removal of the old Smart Home controller

To distinguish your old and new Smart Home controller, you can compare the last digits of the controller's listing with the MAC address on the back of the device. Once you have identified the old controller, you should remove it. If you have any further questions or concerns, please do not hesitate to contact us!

Requirements for data transmission

Before you start transferring data, please ensure that the following requirements are met:

Hardware requirements

1. you have a Bosch Smart Home controller II.

2. your router has a free network connection.

3. you have a free socket.

4. the Smart Home controller II has not been used before or has been reset to the factory settings.

5. your old Smart Home controller is on the latest software version. You can check the software version here: [Bosch Smart Home Release Notes](https://www.bosch-smarthome.com/xc/en/release-notes/)

Device requirements

1. to be able to use certain first-generation devices after transferring the system data, you must connect a Radio stick (868 MHz) to your Smart Home controller II. The data transmission itself also works without the Radio stick (868 MHz).

2. the following first generation devices require a Radio stick (868 MHz): Room thermostat, Room thermostat underfloor heating, Radiator thermostat, Smart plug, Smoke alarm, Universal switch, Universal switch Flex, Light control, Shutter control, Door/window contact.

3. all smart devices (Radiator thermostats, Smart plugs, Shutter controls, etc.) are online.

Network requirements

1. the smartphone or tablet with which you start the data transfer is connected to the old Smart Home controller.

2. both Smart Home controller II and your smartphone or tablet are in the same network.

Safety requirements

1. you know the system password.

If all these requirements are met, you can start transferring data. If you have any further questions or concerns, please do not hesitate to contact us!

Data migration: What is transferred and what needs to be set up again?

When migrating from your old Smart Home controller to the Smart Home controller II, most of your data and settings will be transferred. However, there are a few exceptions that you should be aware of.

What is transferred?

1. settings of the Smart Home controller (e.g. rooms and remote access)

2. trained Bosch Smart Home devices and their settings

3. integration of Bosch Smart Home cameras 1st Gen

4 Philips Hue devices and their settings

5 Ledvance devices and their settings

6. automations and scenarios

7. configurations of the services

8. integration of the Home Connect household appliances

9. integration of the Yale Linus® Smart Lock with Yale Connect WiFi Bridge*

10. favorites created on the smartphone you are migrating with

Please note that the Bosch Power Meter and heat pump must be reconnected.

What is not transferred?

For technical reasons, the following data is not transferred and must be set up again:

1. connections between other smartphones or tablets and the Smart Home controller. These devices must be reconnected.

2. favorites created on these smartphones or tablets

3. created widgets

4. integration of Bosch Smart Home cameras 2nd Gen

5. connections between Bosch/Buderus energy manager apps and the Smart Home controller

6. connections to partners via the Smart Home Cloud (Amazon Alexa, Google Assistant, MBUX Mercedes). Routines, scenarios and rooms must be created for these partners.

7. connection to Apple HomeKit. Created routines and assignments to rooms must be recreated here.

If you have insured the first-generation Smart Home controller with Protect+, you need to change your contract to "More

- Protect+" and click on "Customize contract".

If you have any further questions or concerns, please do not hesitate to contact us!

Duplicate device list in Google Home

If you notice that your devices are listed twice in Google Home, this is probably because the devices that were connected via the old controller are still displayed. These devices are usually marked as "unreachable". To remove the duplicate device entries, you need to delete the connection between Bosch Smart Home and the Google Home app. Here are the steps you should follow:

1. open the Google Home app.

2. select "Settings".

3. click on "Add devices".

4. select "Compatible with Google devices".

5. select the "Bosch Smart Home Action" under "Linked services".

6. select "unlink account".

Once you have carried out these steps, the duplicate device entries should disappear. If you have any further questions or concerns, please do not hesitate to contact us!

Duplicate device list in Apple HomeKit

If you notice that your devices are listed twice in Apple HomeKit, this is probably because the devices that were connected via the old controller are still displayed. These devices are usually marked as "unreachable" and in gray. As soon as you remove the old Smart Home controller from Apple HomeKit, the duplicate device entries should disappear. If you have any further questions or concerns, please do not hesitate to contact us!

Restoring the connection to Google Home after data transfer

After a data transfer, it may be necessary to reconfigure the connection to Google Home. Here are the steps you should follow:

Before data transmission

1. document all room assignments, processes and scenarios that you have created in Google Home. These must be recreated after the data transfer.

During data transmission

1. the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app.

2. the devices in Google Home are not deleted automatically. You must remove them manually in the Google Home app:

- Open the Google Home app.

- Select "Settings".

- Click on "Add devices".

- Select "Compatible with Google devices".

- Select the "Bosch Smart Home Action" under "Linked services".

- Select "unlink account".

- The devices are removed from the Google Home app and the processes used.

After the data transfer

1. to re-establish the connection to Google Home, open the "Bosch Smart Home Cloud" in the Bosch Smart Home app under "Partners".

2. reconnect the Bosch Smart Home Action with Google Home:

- Open the Google Home app.

- Select "Settings".

- Click on "Add devices".

- Select the "Bosch Smart Home Action" and connect the applications.

These steps should restore the connection to Google Home. If you have any further questions, please do not hesitate to contact us!

Data migration: What is transferred and what needs to be set up again?

When migrating from your old Smart Home controller to the Smart Home controller II, most of your data and settings will be transferred. However, there are a few exceptions that you should be aware of.

What is transferred?

1. settings of the Smart Home controller (e.g. rooms and remote access)

2. trained Bosch Smart Home devices and their settings

3. integration of Bosch Smart Home cameras 1st Gen

4 Philips Hue devices and their settings

5 Ledvance devices and their settings

6. automations and scenarios

7. configurations of the services

8. integration of the Home Connect household appliances

9. integration of the Yale Linus® Smart Lock with Yale Connect WiFi Bridge*

10. favorites created on the smartphone you are migrating with

Please note that the Bosch Power Meter and heat pump must be reconnected.

What is not transferred?

For technical reasons, the following data is not transferred and must be set up again:

1. connections between other smartphones or tablets and the Smart Home controller. These devices must be reconnected.

2. favorites created on these smartphones or tablets

3. created widgets

4. integration of Bosch Smart Home cameras 2nd Gen

5. connections between Bosch/Buderus energy manager apps and the Smart Home controller

6. connections to partners via the Smart Home Cloud (Amazon Alexa, Google Assistant, MBUX Mercedes). Routines, scenarios and rooms must be created for these partners.

7. connection to Apple HomeKit. Created routines and assignments to rooms must be recreated here.

If you have insured the first-generation Smart Home controller with Protect+, you need to change your contract to "More

- Protect+" and click on "Customize contract".

If you have any further questions or concerns, please do not hesitate to contact us!

Inserting the radio stick after data transmission

Yes, you can also plug in the radio stick after a data transfer. If you use devices that operate on the 868 MHz radio frequency but do not have a corresponding radio stick, you can still migrate. The data from these devices will be transferred.

Please note, however, that you will only be able to control the affected devices via the Smart Home app again once you have connected a wireless stick. We therefore recommend that you purchase and connect a wireless stick before carrying out the migration to ensure that you can control all your devices without any problems.

If you have any further questions or need help, please do not hesitate to contact us.

Restoring the connection to Amazon Alexa after the data transfer

After a data transfer, it may be necessary to reconfigure the connection to Amazon Alexa. Here are the steps you should follow:

Before data transmission

1. document all room assignments and scenarios that you have created in Amazon Alexa. These must be recreated after the data transfer.

During data transmission

1. the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app.

2. the devices in Amazon Alexa are deleted. However, you must delete the skill itself manually:

- Open the Amazon Alexa app.

- Select "more" in the tab bar.

- Select "Skills and games".

- Switch to "Your skills".

- Select the "Bosch Smart Home Skill" and deactivate it.

After the data transfer

1. to reconnect to Amazon Alexa, please switch to the Bosch Smart Home app and activate the "Bosch Smart Home Cloud" under "Partners".

2. activate the Amazon Alexa skill again via the menu item "Amazon Alexa".

These steps should restore the connection to Amazon Alexa. If you have any further questions, please do not hesitate to contact us!

Restoring the connection to MBUX Mercedes after data transfer

After a data transfer, it may be necessary to reconfigure the connection to MBUX Mercedes. Here are the steps you should follow:

During data transmission

1. the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app.

2. switch to the Mercedes Me app and deactivate the Bosch account under "MBUX Voice Assistance".

After the data transfer

1. to re-establish the connection to MBUX Mercedes, open the "Bosch Smart Home Cloud" in the Bosch Smart Home app under "Partners".

2. subsequently activate the Bosch account in the Mercedes Me app under "MBUX Voice Assistance".

These steps should restore the connection to MBUX Mercedes. If you have any further questions, please do not hesitate to contact us!

Transferring the system data: What you should bear in mind

Transferring the system data from your Smart Home controller to the Smart Home controller II is an important process. Here are some points that you should bear in mind:

Before data transmission

An update of the Smart Home controller II is carried out. The duration of the update depends on your internet speed and takes 5-10 minutes on average. While the update is being carried out, you can leave the app running in the background.

During data transmission

The data transfer takes 5-10 minutes on average. You must take action by following the steps in the app and on the Smart Home controller II. The data is transferred via the local network. You can cancel the data transfer up to a certain point by tapping on the "X" at the top left of the screen.

Please note that the connection between the Smart Home controller and your smart devices will be temporarily interrupted during the data transfer. All devices (e.g. Smart plugs, Room thermostats) and services (e.g. alarm system, presence simulation) will not function during the data transfer.

After the data transfer

You have the option to reconnect to partners (Amazon Alexa, Google Assistant, etc.).

If problems occur during the data transfer, you can use the old Smart Home controller to control your system after you have canceled the data transfer.

If you have any further questions or concerns, please do not hesitate to contact us!

Solution for duplicate entries in the mobile device manager

If you notice that previously connected mobile devices are appearing twice in the mobile device manager, there are two possible solutions:

1. updating the IP address

In some cases, you can fix the problem by simply entering the new IP address of the Smart Home controller on these devices. This will reconnect the device and keep your favorites.

2. new installation of the Bosch Smart Home app

If updating the IP address does not work and no connection to the new Smart Home controller can be established, you must delete the Bosch Smart Home app from these devices and download it again from the Playstore. Before you do this, you should delete the "old" mobile devices from the mobile device manager.

By following these steps, you should be able to resolve the problem with duplicate entries in the Mobile Device Manager. If you have any further questions or problems, please do not hesitate to contact us!

Instructions for data transmission for the Bosch Energy Manager

If you are transferring data for the Bosch Energy Manager, there are a few points that you should bear in mind. Here are the most important steps:

Restoring the connection between the Energy Manager app and Smart Home controller

After the data migration, the connection between the Energy Manager app and the Smart Home controller may be interrupted. To restore this:

1. delete the Energy Manager app from your devices.

2. download the app again from the Apple Store or Google Play Store.

3 Alternatively, you can reset the memory of the Energy Manager app.

4. when you restart the app, you will be prompted to connect a Smart Home controller.

Don't worry, your historical data and the connections to the learned devices are retained and transferred.

Restoring the connection to certain devices

For technical reasons, some devices are displayed as "offline" after the migration and must be reconnected. Here are the steps for the affected devices:

Heat pumps with K30 RF or MX300 WLAN gateway

1. select the "Components" entry in the menu.

2. press "..." for the "Heat pump" entry and select "Delete".

3. the app jumps back to the commissioning workflow and you can reconnect the heat pump.

Bosch Power Meter

1. set the Bosch Power Meter to pairing mode.

2. press the reset button on the Bosch Power Meter with a pointed object once for a long time (between 0.5 - 2 s) and then briefly once within 1 s (maximum 0.5 )

With these steps, the data transfer for your Bosch energy manager should run smoothly. If you have any further questions, please do not hesitate to contact us!

Restoring the connection to Apple HomeKit after data transfer

After a data transfer, it may be necessary to reconfigure the connection to Apple HomeKit. Here are the steps you should follow:

Before data transmission

1. document all room assignments, automations and scenarios that you have created in Apple HomeKit. These must be recreated after the data transfer.

During data transmission

1. access to Apple HomeKit is deactivated in the Bosch Smart Home app.

2. the devices in Apple HomeKit are not deleted automatically. You must remove them manually in the Apple Home app:

- Open the Apple Home app.

- Navigate to the "Home settings".

- Under "Control centers & bridges" you will find the Smart Home controller under "Bridges".

- Remove the Smart Home controller by clicking "Remove bridge from home". Please note: All connected devices will be removed from the Apple Home app, including automations and scenes!

After the data transfer

1. to reactivate Apple HomeKit on the Smart Home controller, go to "Partners" in the Bosch Smart Home app.

2. activate Apple HomeKit and follow the steps described in the procedure.

These steps should restore the connection to Apple HomeKit. If you have any further questions, please do not hesitate to contact us!

Data transmission and Protect+ with the Bosch Smart Home controller

If you have insured your Bosch Smart Home controller with Protect+ and are carrying out a data transfer, there are a few important points to note:

After the data transfer, you need to adjust your Protect+ contract. Here are the steps you need to follow:

1. open the Smart Home app on your smartphone.

2. go to "More" and select "Protect+".

3. click on "Customize contract".

This adjustment will ensure that your Protect+ contract remains valid and your Smart Home controller remains correctly insured. If you have any further questions or need help, please do not hesitate to contact us

Restoring the connection to the second generation camera

After a data transfer, it may happen that the second generation cameras are no longer connected to the system. Here are the steps you should follow to re-establish the connection:

1. after the data transfer, check whether your camera still works with the new Smart Home controller.

2. if the camera is not working, open the device management under "More".

3. delete the cameras that do not work after the data transfer.

4. then add the cameras again.

These steps should restore the connection of your second generation camera. If you have any further questions, please do not hesitate to contact us!

If your devices are displayed in the favorites after data recovery but cannot be operated, this may be due to 2 main reasons:

1) The Smart Home controller II had to be restarted during the data recovery.

After an update or a restart of the Smart Home controller, it is normal for the devices not to report a status to the controller for a short time. The devices are still fully functional. To immediately display the correct status in the app, operate the device manually on the device.

2) If you have switched to a different controller: You have not yet removed your old controller from the router. As long as your old Smart Home controller is connected to your home network, the new Smart Home controller cannot communicate with the end devices

We recommend updating the data backup every year, as the ZigBee network key is updated after a period x. The reason for this behavior is the security standards of ZigBee communication. If this were to happen between the time the data backup is created and the data is restored, the controller would not be able to communicate with the ZigBee devices

No, this is not possible.

Yes, this is possible - but do not start the second backup immediately after the first (15 min)

You can back up the data on your mobile device or in your private cloud.

The following requirements must be met for the data backup to be successful:

- The Smart Home controller and your smartphone or tablet are in the same home network.

- You know the system password.

- All smart devices that you want to secure (Radiator thermostats, Smart plugs, Shutter controls, etc.) are online.

- For technical reasons, Zigbee devices can only be restored on the Smart Home controller II.

First-generation devices that support the proprietary 868 MHz radio protocol are not affected by this restriction. They can also be fully restored on the first generation Smart Home controller.

Please note the following when backing up and later restoring the system data:

- The data backup takes about 1 - 5 minutes.

- The Smart Home controller is not available during the process.

- You can cancel the data backup by tapping on the "X" symbol at the top left of the screen.

- If an error occurs during data backup, you will be notified.

- Please make a note of the data backup password in your private password manager. You will need this for any subsequent data recovery. The Bosch Smart Home team has no way of enabling you to restore your data if you lose the system password or the data backup password.

- You can save the backup file on your mobile device or in another storage location.

- When backing up the system data for later restoration, it is possible that problems may occur when saving or restoring the data in individual cases, despite compliance with all specifications and requirements. In such cases, devices may have to be re-taught or connections re-established despite previous data backups. No guarantee can therefore be given that restoring from backed-up system data will work.

Controller 1 - same controller 1 -> yes

Controller 1 - other controller 1 -> no ZigBee device recovery

Controller 1 - Controller 2 -> yes - if Controller 1 still works we recommend migration

Controller 2 - same controller 2 -> yes

Controller 2 - other controller 2 -> yes

Controller 2 - Controller 1 -> no ZigBee device recovery

After restoring data to a new controller, the previously connected mobile devices cannot find the new Smart Home controller.

Delete the Bosch Smart Home app from these devices and download it again from the playstores and reconnect the devices to the new controller.

When restoring data to the same controller, the mobile devices are still connected to the controller. Favorites are also retained in this case.

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

For technical reasons, the Yale locks cannot be secured - unfortunately, the devices disappear from the automations and scenarios.

You must perform the following steps to reconnect them to your system.

- Open the device management under ""More"" and delete the devices that do not work after the data recovery

- Renew the connection to Yele under ""More"" - ""Partner"" - ""Smart locks""

- Then add the devices again

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

For technical reasons, the Home Connect devices cannot be backed up - unfortunately, the devices disappear from the automations and scenarios.

You must perform the following steps to reconnect them to your system.

- Open the device management under ""More"" and delete the devices that do not work after the data recovery

- Renew the connection to Home Connect under ""More"" - ""Partner"" - ""Home Connect""

- Then add the household appliances again

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

For technical reasons, the Bosch Smart Home cameras cannot be secured - unfortunately, the devices disappear from the automations and scenarios.

You must perform the following steps to reconnect your cameras to your system.

- Open the device management under ""More"" and delete the cameras that do not work after the data recovery

- Renew the connection to the Bosch Smart Camera under ""More"" - ""Partner"" - ""Bosch Smart Cameras""

- Then add the cameras again

If you have insured your Smart Home controller with Protect+, you must change your contract under "More - Protect+" and click on "Customize contract" after restoring data to a new controller.

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

The connection between the Energy Manager app and the Smart Home controller is no longer available after data recovery. To restore this, please delete the Energy Manager app from these devices and download it again from the Apple or Playstore. Alternatively, you can also reset the memory of the Energy Manager app. When you restart the app, you will then be asked to connect a Smart Home controller.

Your historical data is retained, all data and also the connections to the learned devices are restored. For technical reasons, however, the following two devices are displayed as "offline" after the migration and must be reconnected:

- Heat pumps with K30 RF or MX300 WLAN gateway

To reconnect the device, select the ""Components"" entry in the menu, then press ""..."" in the ""Heat pump"" entry and select ""Delete"". The app then jumps back to the commissioning workflow and you can reconnect the heat pump

- Bosch Power Meter

To reactivate the connection to this device, please set the Bosch Power Meter to pairing mode. To do this, press and hold the reset button on the Bosch Power Meter with a pointed object once (between 0.5 - 2 s) and then press it once briefly (maximum 0.5 s) within 1 s.

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

For technical reasons, it is not possible to back up the connection to MBUX Mercedes.

During data recovery, the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app.

Switch to the Mercedes Me app and deactivate the Bosch account under MBUX Voice Assistance.

If you want to re-establish the connection to MBUX Mercedes after data recovery, open the "Bosch Smart Home Cloud" in the Bosch Smart Home app under "Partner" and then activate the Bosch account in the Mercedes Me app under "MBUX Voice Assistance".

The devices that were connected via the old controller are now marked as ""not accessible"" Marked. To delete the devices, you must delete the connection between Bosch Smart Home and the Google Home app (unlink account).

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

A data backup is not possible for technical reasons. Created routines and assignments to rooms must be recreated.

Before restoring the data, we recommend documenting the room assignments, processes and scenarios that you have created in Google Home so that you can recreate them afterwards.

During data recovery, the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app. However, the devices in Google Home itself will not be deleted - you need to take action in the Google Home app.

- Open the Google Home app

- Select ""Settings"".

- Click on ""Add devices""

- Select ""Compatible with Google devices""

- Select the ""Bosch Smart Home action"" under ""Linked services""

- Select ""unlink account""

The devices are removed from the Google Home app and the processes used.

If you want to reconnect to Google Home after restoring the data, open the "Bosch Smart Home Cloud" under "Partners" in the Bosch Smart Home app.

Reconnect the Bosch Smart Home Action with Google Home.

- To do this, open the Google Home app

- Select ""Settings"".

- Click on ""Add devices""

- Select the ""Bosch Smart Home Action"" and connect the applications.

When restoring to the same controller, it may be possible to restore the data and it may "only" be necessary to reset the connection due to an expired token

A data backup is not possible for technical reasons. Created processes and assignments to rooms must be recreated.

We recommend documenting the room assignments and scenarios that you have created in Amazon Alexa before restoring the data so that you can create them again afterwards.

During data recovery, the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app. The devices in Amazon Alexa itself are deleted in this step. However, you must delete the skill itself manually.

- Open the Amazon Alexa app

- Select ""more"" in the tab bar .

- Select ""Skills and games""

- Switch to ""Your skills""

- Select the ""Bosch Smart Home Skill"" and deactivate it.

To re-establish the connection to Amazon Alexa after data recovery, please switch to the Bosch Smart Home app and activate the ""Bosch Smart Home Cloud"" under ""Partner"". Activate the Amazon Alexa skill again via the menu item ""Amazon Alexa"".

The devices that were connected via the old controller are marked as "not accessible" in gray. As soon as you delete the old Smart Home controller from Apple Homekit, the devices disappear.

You can tell which is your new and which is your old controller by comparing the last digits of the Smart Home controller listing with the MAC address of the Smart Home controller on the back of the device. Remove the old controller.

When restoring to the same controller, it may be possible to restore the data and it may be necessary to "only" reset the connection due to an expired token

For technical reasons, it is not possible to restore data. Created scenes and assignments to rooms must be recreated.

We recommend documenting the room assignments and automations and scenarios that you have created in Apple Homekit before restoring the data so that you can recreate them afterwards.

During data recovery, access to Apple Homekit is deactivated in the Bosch Smart Home app. However, the devices in Apple Homekit itself will not be deleted - you must take action in the Apple Home app.

Open the Apple Home app and remove the Smart Home controller.

To remove the Smart Home controller, switch to the Apple Home app and navigate to "Home settings". There, under "Control Centers & Bridges", you will find the Smart Home controller under "Bridges".

Please remove the Smart Home controller by clicking on "Remove bridge from home" - Attention: All connected devices will be removed from the Apple Home app, including automations and scenes!

To reactivate Apple Homekit on the Smart Home controller, go to Partners, activate Apple Homekit and follow the steps described in the procedure.

If you perform a data backup again in the first 24 hours after the data restore, you prevent the device settings from being set from the data backup.

When backing up the system data for later restoration, it is possible in individual cases that difficulties may occur when saving or restoring the data on the controller, despite compliance with all specifications and requirements. In these cases, it may be necessary to re-pair the controller despite the previous data backup. No guarantee can therefore be given that restoring from backed-up system data will work.

The background to this is the different timing of data recovery - in the case of data transfer, this is in a short time window - the data backup can be several months old by the time it is restored.

This excludes connections to partners or devices that have a so-called ""token"" in the data recovery, as these only have a limited validity.

No, both are different passwords.

If you have decided to do this when creating your data backup, the data backup password corresponds to the system password at the time the data backup was created.

The Bosch Smart Home team has no way of enabling you to restore the data backup password if it is lost, nor is it possible to reset the system password.

You will find the entries under "More" -> System" in the section: "Data transfer" under the menu items "Data backup" and "Data restore".

No, the controller on which you import the backup must already be set up.

The controller on which you are importing a backup must be at least on the software version under which you created the backup. Please update the software of the Smart Home controller and start the data restore again

No - when transferring data from a Smart Home controller to a Smart Home controller II, more data can be transferred than with data backup (example Home Connect devices).

We therefore recommend selecting the data transfer option if you want to switch to a Smart Home controller II with a functioning Smart Home controller.

The background to this is the different timing of data recovery - in the case of data transfer, this is in a short time window - the data backup can be several months old by the time it is restored.

This excludes connections to partners or devices that have a so-called ""token"" in the data recovery, as these only have a limited validity.

The following requirements must be met for data recovery to be successful:

- You are in the home network.

- You know the data backup password.

- All smart devices that you want to restore (Radiator thermostats, Smart plugs, Shutter controls, etc.) are online.

- If you want to switch from a functional first-generation Smart Home controller to a Smart Home controller II, we recommend that you do this via the data transfer under "More" > "System" > "Data transfer".

More data can be transferred there.

- If you are switching from a defective first-generation Smart Home controller to a Smart Home controller II and have first-generation devices, you will need the Bosch Smart Home radio stick (868 MHz) to operate them.

- If you restore the data without plugging in the Radio stick, you will only be able to operate the affected devices via the app again as soon as you connect a Radio stick (868 MHz):

- Room thermostat (first generation)

- Room thermostat underfloor heating (first generation)

- Radiator thermostat (first generation)

- Smart plug (first generation)

- Smoke alarms (first generation)

- Universal switch (first generation)

- Universal switch Flex (first generation)

- Light control (first generation)

- Shutter control (first generation)

- Door/window contact (first generation)

Please note the following when restoring the system data:

- Data recovery takes approx. 10 minutes.

- The Smart Home controller is not available during the process.

- If an error occurs during data recovery, you will be notified and the old configuration will be retained.

- You will need the data backup password that you created when you created the backup. Bosch Smart Home has no way of enabling you to restore the password if it is lost.

- To complete the data recovery, software components of the Smart Home controller are restarted. The LEDs on the device do not flash during this restart.

- After the data has been restored, the devices will not report a status for up to 24 hours. The configuration is only assigned to the devices once they have reported back to the Smart Home controller.

- Devices whose installation type has changed after the data backup are deleted and must be taught in again.

Please check the configuration or the intended use of the devices on site and adjust them if necessary.

When backing up system data for subsequent restoration, it is possible that problems may occur when saving or restoring data in individual cases, despite compliance with all specifications and requirements. In such cases, devices may have to be re-taught or connections re-established despite previous data backups. No guarantee can therefore be given that restoring from backed-up system data will work.

This data is restored:

- A large part of the Smart Home controller settings (e.g. rooms)

- Learned Bosch Smart Home devices and most of their settings

- Connection to Philips Hue devices-

- Connection to Ledvance devices

- Automations, scenarios and statesConfigurations of the services

- Measurement data of the Twinguard.

- Data and configuration of the Bosch/Buderus energy manager.

For technical reasons, the following data is not restored when switching to a new controller:

- Connections between other smartphones or tablets and the Smart Home controller.

These mobile devices must then be reconnected.

- Connections between the Smart Home controller and the devices that use the local REST API

- The status of remote access

- The status of the controlled devices (e.g. on/off/color/brightness)

- Individual configurations of the devices such as the calibration and position of the Shutter control (Gen 1) and the settings of the heating system, boost mode of the thermostats, power source of the Outdoor siren

- Favorites

- Created widgets

- Integration of the Bosch Smart Home cameras. The devices must be deleted and the connection re-established.

The Energy Manager app must be reconnected to the Bosch Smart Home controller after data recoveryHeat pump and power meter must be relearned via the Energy Manager app if data recovery is carried out on another Bosch Smart Home controller

- Integration of Home Connect household appliances

- Integration of the Yale Linus® Smart Lock with Yale Connect WiFi Bridge*

- Connections to partners via the Smart Home Cloud:

-- Amazon Alexa

-- Google Assistant

-- MBUX Mercedes

Routines, scenarios and rooms have to be newly created for these partners.

- Connection to Apple HomeKit.

Created routines and assignments to rooms must be recreated.

- Connection to Matter - created routines and assignments to rooms must be recreated in the respective Matter apps.

Important

- When changing Smart Home controllers, connections to Zigbee devices can only be restored to a Smart Home controller II for technical reasons.

- If devices have been deleted or reset to the factory settings, they cannot be restored.

Please note:

- Devices whose installation type has changed after the data backup are not restored.

Installation type:

- Light/shutter control II Installation as light control or as shutter control or blinds or awning;

- Relay Installation type as on/off switch or pulse control)