Eyes Outdoor Camera help

To install the Bosch outdoor camera, you will need the Bosch Smart Camera app, the accessories included in the packaging and, if necessary, a drill and screwdriver. We strongly recommend that you have the Bosch Smart Home Eyes outdoor camera II installed by a specialist company. Please also refer to our installation video on this page or on ourBosch Smart Home Youtube Channel.

Further details can be found in theOperating / installation instructions.

This flashing combination indicates that your Bosch Eyes outdoor camera II does not have a Wi-Fi connection.

Check whether you and your smartphone are in the same Wi-Fi network into which your camera is to be integrated. Also make sure that your smartphone is connected to your router via a 2.4 GHz connection. Check that the Wi-Fi password you have entered is correct. Then restart the camera and, if necessary, the integration via your app.

If you have any further questions or problems with the integration, accessibility or use of the device, please do not hesitate to contact ourCustomer supportreport.

Ideally, place your Eyes outdoor camera II in a location where there is already a power supply (e.g. old outdoor light, Motion detector). You can determine your recording area using the variable manual alignment of the lens and via the app.

If required, you can hide certain image areas for recording. Motion detection is particularly precise if the passive infrared sensor is positioned so that moving objects cross the monitoring field horizontally.

It is also helpful to avoid direct sunlight/reflection.

Video clips created by the cameras are always saved in the online memory for a period of 30 days. You can save clips

• prematurely by selecting them for deletion in the app
• longer by marking a clip as a favorite
• to the memory of the device you are using and store it there for the duration you wish.

Irrespective of the 30-day period mentioned above, the upper limit in the online storage is 200 clips. If this number is exceeded by newly created clips, the oldest clips that are not marked as favorites are automatically deleted.

If your Bosch Eyes outdoor camera II cannot establish a Wi-Fi connection, proceed as follows:

1. check the WLAN strength (on the camera and on the mobile end device).

2. if the WLAN is not sufficient, you can change the WLAN

3. go to Change Wi-Fi and follow the steps in the app.

4. if this error occurs with a camera that previously worked without any problems, please check whether your router is OK.

Note:If the camera still cannot connect to the WLAN, please check whether DHCP is active in your router and whether the integration of new devices is permitted (MAC filter address).

The sensitivity of the motion sensor of the Eyes outdoor camera can be adjusted via the event settings in the Bosch Smart Camera app. Depending on the setting, the camera will record a large number or just a few events.

To remove the camera, the locking screw on the wall bracket must be loosened using the screwdriver supplied. You can then detach the outdoor camera from the wall bracket.

A constantly illuminated red LED means that the camera is starting up. This process is completed after approx. two to three minutes.

Ideally, place your Eyes outdoor camera in a location where there is already a power supply (e.g. existing outdoor light). Always mount the camera vertically and at the recommended height of between 1.5 and 2.5 m.

Please also refer to our installation video in this article. If there are any problems displaying the video, you can also find our installation and reset videos on our Bosch Smart Home YouTube channel at the following linkLink.

You need the Bosch Smart Camera app. You can download this free of charge from the Google Play Store and the Apple App Store. Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

At the moment, a total of 10 cameras can be managed in parallel via the Bosch Smart Camera app. In principle, there is no further limitation.

However, only cameras that are in the same network as the Smart Home controller connected to the app can currently be controlled with the Bosch Smart Home System app. In addition, only one Bosch Smart Camera account can currently be integrated into the Bosch Smart Home System app.

If the camera cannot establish a connection to your WLAN during start-up, the status LED flashes red/green.

Please check the following points:

- Has the correct network key been entered?

- Is the smartphone connected to the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the WLAN signal strength at the camera location sufficient?

If necessary, amplify the signal with a repeater

- Is WPA2 activated in the security settings of your router?

- Are Protected Management Frames (PMF) deactivated/optional?

In rare cases, the camera may flash blue in the event of unexpected problems.

Please check the following points:

- Please wait approx. one hour

• o If the camera continues to flash blue, please perform a reset.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

If the camera cannot read the QR code during commissioning, the status LED flashes green.

Please check the following points:

- Is the brightness of your smartphone set to the highest level?

- Did the camera confirm the QR code with a bright sound?

If unexpected problems occur, your camera is set to a special mode and flashes red.

Please check the following points:

- Do not press the reset button while connecting the camera to the power supply.

- If the camera has already acknowledged the QR code with a bright tone, a new update will be downloaded from our servers. This can take up to an hour.

- If the status has not changed after one hour, please disconnect the camera from the power supply for a short time.

While the camera is restarting, the status LED lights up red continuously. This state should end automatically after 10-15 minutes.

Please check the following points:

- Do you feel a click when you briefly press the reset button?

• o If you do not feel a click, there may be a hardware defect.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is security or anti-virus software installed on your smartphone?

Please deactivate this software during commissioning.

- Do you have a DS-Lite connection?

In some cases, problems may occur. Please contact your provider to find out whether it is possible to switch to dual stack.

Your app generates a QR code using your SSID (Wi-Fi name), your password and your connection key so that the camera can connect to your home network and the Bosch Cloud. Hold the QR code in front of your camera lens at a distance of around 5-30 cm in normal daylight. As soon as the camera has recognized a correct QR code, you will hear a confirmation tone (Bing) and the camera will light up green continuously. A blue flashing light then indicates that the connection to the Bosch Cloud has been established. As soon as the connection is established, a continuous blue light is displayed for about 30 seconds.

Please note: If the Wi-Fi settings of your router have changed but the camera has not yet been re-learned, a sound signal will be generated to indicate that the connection has not been successful. Important: Please do not add a new camera, but use the "Camera settings >> More" in your Bosch Smart Home Camera app and adjust the Wi-Fi settings accordingly. Make sure there is sufficient lighting.

The camera uses port 443 and 1757.

The operating instructions for the Bosch Eyes outdoor camera II can be found at the following link:Operating instructions Bosch Eyes outdoor camera II

To reset your Bosch Smart Home Camera, please proceed as follows:

1. switch on the power supply.

2. wait until the camera startup process is complete. You can recognize this by the fact that the camera no longer lights up red constantly in the upper area and, if motion detection was switched on, the light of the outdoor lighting is switched on.

3. you now have 2 minutes to carry out the reset procedure.

4. press a pointed object (e.g. a paper clip) into the small hole in the lower part of the camera and hold it down until the status LED in the upper part of the camera flashes red.

5. the initiated reboot takes about 90 seconds. Once this step is complete, the camera flashes green.

Your Bosch Smart Home Eyes outdoor camera II is now ready for reinstallation and scanning of the QR code (commissioning). Please also see our reset video on this page or on ourBosch Smart Home Youtube Channel.

Yes, you can use the camera to speak via two-way communication. This means that the camera has both a microphone and a loudspeaker.

Yes, remote access is always possible if both the camera and the smartphone have Internet access. Both components do not have to be in the same Wi-Fi network.

The prerequisite is sufficiently good Internet reception on the smartphone (via 3G/4G).

Check whether the camera is supplied with power and the cell phone is connected to the Internet. If both are working, please contact ourCustomer support.

No, this function is reserved for the Bosch Smart Camera app and will continue to be available for unrestricted use via this app.

Sharing the video stream via the Bosch Smart Home System app is only possible for users who use the same access data, i.e. who access the same streams.

Yes, you can. We recommend that you continue to use the Bosch Smart Camera app to manage the settings of your Bosch Smart Camera. In some cases, this will also be able to play back the live video a little more smoothly.

If two users access the camera at the same time with different apps and make settings, the input of the user who last made a setting applies.

The lighting duration when motion is detected can be controlled via the app. Under Settings >> Lighting >> Motion light. You can currently select 30 seconds, 1 minute and 5 minutes.

If the camera has been installed in a vestibule at the end of an ascending staircase, the vertical monitoring angle of just under 80° in total (approx. 40° down/up in each case) may not be sufficient to detect the movement in good time. We recommend three possible solutions:

1. set the sensitivity of the Motion detector to "high".

2. create rules for the lighting so that it is activated on a time-controlled basis.

3. have the light activated by twilight rather than time control. With this setting, the ambient light illuminates the stairs. When movement is detected, the front light comes on and provides even more brightness.

If your Bosch Smart Home Eyes outdoor camera of the first generation is defective, you will receive an Eyes outdoor camera II Silver as a replacement product in the event of a guarantee or warranty claim.

The exact scope of delivery of the Bosch Smart Home Eyes outdoor camera II can be found on the corresponding product page of our webshop. Please follow thisLink.

With the Eyes outdoor camera II, you can combine reliable property surveillance with atmospheric outdoor lighting. Integrate it into your smart home system and benefit from networked security - not only in the house, but also around it.

The Bosch Smart Home Eyes outdoor camera II is a camera specially designed for outdoor use. It replaces the camera, Motion detector, outdoor light and intercom system and notifies you in the event of an alarm via the stand-alone Bosch Smart Camera app.
It detects movement in a horizontal 120° radius. It provides recordings as a live video stream and records individual video sequences with a length of 10-15 seconds.

Further information can be found on the corresponding product page of our web shop. Please follow thisLink.

The exact system requirements and the exact scope of delivery of the Bosch Smart Home Eyes outdoor camera II can be found on the corresponding product page of our webshop. Please follow thisLink.

In this case, we will replace the camera with a new product within the warranty period, provided that the defect occurred during the intended use. Please contact ourSupport teamabout theContact form.

If necessary, have the corresponding commercial invoice or order number from the Bosch Smart Home Shop ready so that the warranty check can be carried out quickly and easily.

The LEDs have been tested and designed for a service life of more than 2 years, even with intensive use.

The luminosity of the lamps or light sources installed in the Eyes outdoor camera II is 325 lumens in this version. This is roughly equivalent to the luminosity of a conventional 40-watt light bulb.

The Bosch Smart Home Eyes outdoor camera II is designed for outdoor use. There are different legal requirements depending on the country. Please check in advance what you are recording with your camera and where you are allowed to install the camera.

To protect your privacy, avoid filming public places, streets and private properties. We recommend that you always inform visitors, employees and relatives that you have an outdoor camera that may be filming. Restrict the camera's view to the movement zones and private areas.

It's about the color temperature, i.e. what shade of white the light of the Eyes outdoor camera II has. The light of the Eyes outdoor camera II is approx. 2700 Kelvin and is therefore warm white.

An energy efficiency label is clearly assigned by the type number in the top right-hand corner of the label, which can also be found on the product. The type number of the Eyes outdoor camera II can be found on the type plate on the back, inside the mounting base, on the packaging and in the enclosed operating instructions.

Camera with 1080p resolution ("Full HD")

10 m visibility

WiFi 802.11b/g/n

80m WiFi range (in open field)

Loudspeaker and microphone

Supply voltage: 220-240 V AC 50 Hz

Energy consumption: 4 W (+9 W lighting)

Weight: 464g (without packaging / with packaging 904g)

Device dimensions (W x H x D): 70 x 210 x 100 mm

Packaging dimensions (H x W x D): 285 x 190 x 100 mm

Connections: Wifi 802.11 b/g/n 2.4 GHz

Updateable via the Internet (requires app)

1080p30 (1920×1080@30 Hz)/ 30 fps

Day/ Night Switch automatic

HFOV/VFOV: 120°/78°

Lens tilt angle: 31°

Protection class: IP54

Further information can be found on theProduct page

This is the reference number to the corresponding EU regulation.

You can find this label in the packaging of our product or download it from our website and print it out. Alternatively, as a retailer you can approach your contact person at our company directly and obtain this label as a promotional item.

The camera can be rotated to the left and right at an angle of 45 degrees.

No, the Bosch Smart Home Eyes outdoor camera II does not support the standard you requested (ONVIF).