Eyes Outdoor II Camera help

If the camera cannot establish a connection to your WLAN during start-up, the status LED flashes red/green.

Please check the following points:

- Has the correct network key been entered?

- Is the smartphone connected to the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the WLAN signal strength at the camera location sufficient?

If necessary, you can amplify the signal with a repeater

- Is WPA2 or WPA3 activated in the security settings of your router?

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is security or anti-virus software installed on your smartphone?

Please deactivate this software during installation.

- Do you have a DS-Lite connection?

In some cases, problems may occur. Please contact your provider to find out whether it is possible to switch to dual stack.

Troubleshooting: Eyes outdoor camera II flashes red and yellow

If your Eyes outdoor camera II is flashing red and yellow, it means that the firmware update has failed. Here are some simple steps you can follow to fix the problem:

Step 1: Start the firmware update again

First try to restart the firmware update. This can often solve the problem.

Step 2: Check your WLAN connection

If the update continues to fail, a weak Wi-Fi signal could be the problem. Here are a few tips to improve your connection:

• Place the Eyes outdoor camera II closer to your router.
• Remove any obstacles between the Eyes outdoor camera II and the router.

By following these steps, your Eyes outdoor camera II should work normally again. If you continue to have problems, please do not hesitate to contact us.

You can restore the delivery status of the device as follows:

Use a suitable object to press the reset button near the lower mood light for at least 8 seconds until the camera flashes red. The device will then restart. Please note that it may take some time before the camera is ready for operation again. When the camera is ready for operation again, it will flash green. When resetting to factory settings, the device settings and all recordings still on the camera will be deleted. The login information for your Bosch account in the app is retained. If necessary, also remove the device in the Bosch Smart Camera app under Settings for the corresponding camera. To re-register the camera, add it again using the usual registration process.

Youtube: How to reset the Eyes Outdoor Camera II

To install the Bosch Eyes outdoor camera II, you will need the Bosch Smart Camera app, the accessories included in the packaging and, if necessary, a drill and screwdriver. It is necessary to have the Bosch Smart Home Eyes outdoor camera II installed by a qualified electrician. Please also refer to our installation video or our Bosch Smart Home Youtube Channel.

Further details can be found in the operating / installation instructions.

In order to function reliably, the Eyes outdoor camera II requires a stable and sufficiently strong WiFi connection. It is best to check the signal strength before installing your camera using your smartphone. To do this, go to the location where you want to install your Eyes outdoor camera II and check the Wi-Fi signal strength displayed on the end device. You will usually see 3 bars on the end device. Two to three bars, for example, represent sufficient signal strength, anything less may be too weak. If this is the case, you can also boost your Wi-Fi signal using a commercially available Wi-Fi repeater.

To capture the optimum image section with your camera, you can manually rotate the camera head horizontally (40° horizontal rotation) and also tilt the camera lens (25° tilt).

Ideally, place your Eyes outdoor camera II in a place where there is already a power supply (e.g. old outdoor light, Motion detector, etc.). You determine your recording area using the variable manual alignment of the camera head, the lens and via the app. If required, you can hide certain image areas for recording (e.g. private areas such as neighboring properties).

The Eyes outdoor camera II should be mounted on the wall at a height of 2.0 m to 2.5 m above the ground. For optimum monitoring results, specify the exact mounting height in the camera settings of your camera after mounting and installation.

The Eyes outdoor camera II may only be operated on the 230V/50Hz AC mains supply. Work on the 230V mains supply may only be carried out by a qualified electrician. Always switch off the circuit fuse before starting installation.

To remove the camera, the locking screw on the wall bracket must be loosened using a screwdriver (e.g. Phillips screwdriver PH0). Then detach the outdoor camera from the wall bracket.

Activating the location data is necessary as the app also gains access to the smartphone's Wi-Fi settings with this release. The smartphone connects to the Wi-Fi that the camera opens during start-up in the next step.

The camera requires a 230 V AC power supply via a three-core cable (outer conductor, neutral conductor, protective conductor).

Yes, the existing wall bracket (mounting plate) can be reused. The wall brackets of the first and second generation outdoor cameras are mutually compatible.

You need the Bosch Smart Camera app. You can download this free of charge from the Google Play Store and the Apple App Store. Minimum requirements for the respective operating system can be found under ourSystem requirements.

With the "Black out areas" function, which you can find in the settings of your Eyes outdoor camera II, you can black out areas in the image of your outdoor camera.

To do this, click on "Add blackened area" and adjust the black area that then appears in the image to the desired area by moving and adjusting it accordingly by moving the 8x corner points of the area.

No image is then recorded in the area of a blacked-out zone. In addition, no motion detection takes place in this area.

Blacking out areas of your camera image is useful if you have areas in your field of vision that you either do not want to see or are not allowed to see, such as adjacent properties or sidewalks.

You can mute a manual alarm again using the "Siren" button.

The Bosch Smart Home Eyes outdoor camera II is designed for outdoor use. There are different legal requirements depending on the country. Please check in advance what you are recording with your camera and where you are allowed to install the camera.

To protect your privacy, avoid filming public places, streets and private properties. We recommend that you always inform visitors, employees and relatives that you have an outdoor camera that may be filming. Restrict the camera's view to movement zones and private areas.

As soon as you trigger the manual alarm, the alarm tone of the integrated siren sounds at a volume of >75dB and the colored top and bottom lights of the Eyes outdoor camera II flash red. You will also be notified of the alarm in the app.

The automatic alarm of your Eyes outdoor camera II remains active without your intervention for a maximum of 180s before it switches itself off.

You can find the exact system requirements for our Bosch Smart Home cameras herehere.

With the Eyes outdoor camera II, you can combine reliable property surveillance with atmospheric outdoor lighting. Integrate it into your smart home system and benefit from networked security - not only in the house, but also around it.

The Bosch Smart Home Eyes outdoor camera II is a camera specially designed for outdoor use. It replaces the camera, Motion detector, outdoor light and intercom system and notifies you in the event of an alarm via the stand-alone Bosch Smart Camera app.
It detects movement in a horizontal 120° radius. It provides recordings as a live video stream and records individual video sequences with a length of 10-15 seconds.

Further information can be found on the corresponding product page of our web shop. Please follow thisLink.

No, the Bosch Smart Home Eyes outdoor camera II does not support the standard you requested (ONVIF).

If your Bosch Smart Home Eyes outdoor camera of the first generation is defective, you will receive an Eyes outdoor camera II Silver as a replacement product in the event of a guarantee or warranty claim.

The exact scope of delivery of the Bosch Smart Home Eyes outdoor camera II can be found on the corresponding product page of our webshop. Please follow thisLink.

In this case, we will replace the camera with a new product within the warranty period, provided that the defect occurred during the intended use. Please contact ourSupport teamabout theContact form.

If necessary, have the corresponding commercial invoice or order number from the Bosch Smart Home Shop ready so that the warranty check can be carried out quickly and easily.

The LEDs have been tested and designed for a service life of more than 2 years, even with intensive use.

The luminosity of the lamps or light sources installed in the Eyes outdoor camera II is 325 lumens in this version. This is roughly equivalent to the luminosity of a conventional 40-watt light bulb.

The exact system requirements and the exact scope of delivery of the Bosch Smart Home Eyes outdoor camera II can be found on the corresponding product page of our webshop. Please follow thisLink.

The Bosch Smart Home Eyes outdoor camera II is designed for outdoor use. There are different legal requirements depending on the country. Please check in advance what you are recording with your camera and where you are allowed to install the camera.

To protect your privacy, avoid filming public places, streets and private properties. We recommend that you always inform visitors, employees and relatives that you have an outdoor camera that may be filming. Restrict the camera's view to the movement zones and private areas.

It's about the color temperature, i.e. what shade of white the light of the Eyes outdoor camera II has. The light of the Eyes outdoor camera II is approx. 2700 Kelvin and is therefore warm white.

An energy efficiency label is clearly assigned by the type number in the top right-hand corner of the label, which can also be found on the product. The type number of the Eyes outdoor camera II can be found on the type plate on the back, inside the mounting base, on the packaging and in the enclosed operating instructions.

Camera with 1080p resolution ("Full HD")

10 m visibility

WiFi 802.11b/g/n

80m WiFi range (in open field)

Loudspeaker and microphone

Supply voltage: 220-240 V AC 50 Hz

Energy consumption: 4 W (+9 W lighting)

Weight: 464g (without packaging / with packaging 904g)

Device dimensions (W x H x D): 70 x 210 x 100 mm

Packaging dimensions (H x W x D): 285 x 190 x 100 mm

Connections: Wifi 802.11 b/g/n 2.4 GHz

Updateable via the Internet (requires app)

1080p30 (1920×1080@30 Hz)/ 30 fps

Day/ Night Switch automatic

HFOV/VFOV: 120°/78°

Lens tilt angle: 31°

Protection class: IP54

Further information can be found on theProduct page

You can find this label in the packaging of our product or download it from our website and print it out. Alternatively, as a retailer you can approach your contact person at our company directly and obtain this label as a promotional item.

The camera can be rotated to the left and right at an angle of 45 degrees.

This is the reference number to the corresponding EU regulation.