Help for Eyes indoor camera II

Please check that your smartphone is in the same Wi-Fi network as your camera and that the signal strength is sufficient. You can easily check this with your smartphone by checking the Wi-Fi symbol on your smartphone at the installation location. This should be at least two out of three bars. If your camera flashes alternately green and red after QR code recognition (360° indoor camera) or after direct Wi-Fi connection with your smartphone (Eyes indoor camera II), it was unable to log into your Wi-Fi network. Check your Wi-Fi password and try again. If the camera flashes red and blue alternately, the connection to the Bosch Cloud could not be established.

The product is only suitable for use in residential buildings, apartments and rooms with residential-like use and may only be used indoors together with original Bosch Smart Home components.

Any other use is not in accordance with the intended use. Any resulting damage is excluded from liability.

The 5GHz WLAN is mainly required for the transmission of very large amounts of data over a short distance and is not necessary for the application area of an HD Security camera. The use of 2.4 GHz WLAN enables greater ranges and therefore more stable image transmission.

Activating the location data is necessary as the app also gains access to the smartphone's Wi-Fi settings with this release. The smartphone connects to the Wi-Fi that the camera opens during start-up in the next step.

You can install the Bosch Smart Home Eyes indoor camera II in just a few simple steps. All you need is the free Bosch Smart Camera app and the accessories included in the packaging.

Please also refer to the operating / installation instructions at the following linkLink.

You can restore the delivery status of the device as follows:

Use a suitable object to press the reset button for at least 8 seconds until the camera flashes red. The device will then restart.

Please note that it may take some time before the camera is ready for operation again. When the camera is ready for operation again, it will flash green.

When resetting to factory settings, the device settings and all recordings still on the camera are deleted. The login information for your Bosch account in the app is retained.

If necessary, also remove the device in the Bosch Smart Camera app under Settings for the corresponding camera. To teach it in again, add it again using the usual teach-in process.

Please also refer to our reset video in this article. If there are any problems displaying the video, you can also find our installation and reset videos on our Bosch Smart Home YouTube channel at the following linkLink.

If your camera is installing a firmware update, the status LED flashes yellow. This status is automatically terminated after approx. 1 hour.

If the camera cannot read the QR code during commissioning, the status LED flashes green.

Please check the following points:

- Did you press the sensor button on the camera head during installation?

- Does the camera light up blue when the sensor button is pressed?

- During the initial start-up, a zero-day update is installed and the camera also flashes green during this process. This process takes approx. 1 hour.

If the camera cannot establish a connection to your WLAN during start-up, the status LED flashes red/green.

Please check the following points:

- Has the correct network key been entered?

- Is the smartphone connected to the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the WLAN signal strength at the camera location sufficient?

If necessary, you can amplify the signal with a repeater

- Is WPA2 or WPA3 activated in the security settings of your router?

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is security or anti-virus software installed on your smartphone?

Please deactivate this software during installation.

- Do you have a DS-Lite connection?

In some cases, problems may occur. Please contact your provider to find out whether it is possible to switch to dual stack.

Troubleshooting: Eyes indoor camera II flashes red and yellow

If your Eyes indoor camera II is flashing red and yellow, it means that the firmware update has failed. Here are some simple steps you can follow to fix the problem:

Step 1: Start the firmware update again

First try to restart the firmware update. This can often solve the problem.

Step 2: Check your WLAN connection

If the update continues to fail, a weak Wi-Fi signal could be the problem. Here are a few tips to improve your connection:

• Place the Eyes indoor camera II closer to your router.
• Remove any obstacles between the Eyes indoor camera II and the router.

By following these steps, your camera should work normally again. If you continue to have problems, please do not hesitate to contact us.

Problem: Bosch Smart Home Eyes indoor camera II shows noise in the live image and in the video clips.

In rare cases, noise may occur in the live image and in the video clips after a restart (e.g. following a firmware update) of a Bosch Smart Home Eyes indoor camera II.

The undesired behavior can be traced back to the current firmware version.

If noise occurs, please disconnect the power supply to your Bosch Smart Home Eyes indoor camera II for a short time. After restarting the device, check the sound quality of recorded clips.

We apologize for the inconvenience caused. We are already working hard to rectify the error and will provide you with a solution in an upcoming firmware update.

If, even after a restart, you still experience noise, please contact ourCustomer service.

For the person recognition function to work reliably, a person should be visible in the image for longer than 3 seconds.
If a person moves very slowly or at a great distance from the camera (>6m), the detection quality may be impaired.
The higher the camera is positioned, the better and faster it can recognize people.
The camera recognizes people more easily when they move across the camera's field of view.
People should be visible within the camera's detection range, unobstructed by furniture or plants.
Also avoid shining light directly into the camera lens, as this can interfere with detection.

With motion zones, you only select certain areas of the image that you want to keep a close eye on. For motion zones, you can specify whether all movements or only people should be recorded in the zone.

At the highest two levels of the sensitivity control, the detection of people or movements also works through glass panes. The additional infrared sensor in the lower area of the camera is then not used as a second factor for detection.

No video analysis algorithm achieves 100% correct detection of events as a human would. Ideally, choose a location where the camera has possible walking routes of people in its field of vision. The algorithm is optimized for the detection of adults walking upright. Partially concealed people, people who are not moving and people in unusual positions are not always classified as people. If people are only in the camera's field of vision for a brief moment and lighting conditions (e.g. backlighting) make it difficult to detect them, this can also impair person recognition. In rare cases, animals can also be interpreted as people, depending on the perspective and lighting conditions.

The camera lights up red during clip recording and flashes red when a user has started a live stream from the camera. In these cases, the status LED lights up red so that people in the room are aware that they are being filmed.

If you want to switch off the red glow of the status LED, e.g. because it is more important to you that the camera is not seen, this function can be deactivated in the camera settings under "More" >> "Status LED".

This is possible under "Settings >> More >> Power LED".

In the event of an alarm, you will receive push notifications on your smartphone if these are switched on. You will receive this notification in the event of a pre-alarm (if switched on) as well as in the event of an actual alarm.

A siren is installed in the camera. The siren can reach a volume of >75dB in the event of an alarm. The siren can be triggered manually via the siren button in the app and sounds in the event of automatic alarms. If the pre-alarm is activated in the alarm settings in the app, a quieter warning tone sounds before the alarm.

You can use two-way communication via the camera and the Bosch Smart Home Camera app. This means that the camera has both a microphone and a loudspeaker.

You can specify for zones whether all movements or only movements of people in the zone should trigger the clip recording.

Use the sensitivity setting to optimize motion detection and person detection. At the highest two levels, motion and people behind glass panes are also detected. Depending on the lighting conditions and perspective of the camera, a high sensitivity can also lead to false alarms in individual cases.

Our cameras currently support switching on and displaying the live stream on video-compatible devices.

Our outdoor cameras also support switching the light on and off.

With the help of an infrared light, the camera can also record in the dark with a detection range of around 8m.

The outdoor camera has a built-in front light for recording at night. This even enables color recordings at night.

You can mute an automatic alarm using the "Siren" button, i.e. the status LED on the camera and the siren go out. The alarm function remains active. The next activity detected by the camera leads directly to an active alarm with siren and flashing LED without delay and without a pre-alarm.

To switch off the automatic alarm function, please deactivate the "Automatic alarm" button or set the camera to privacy mode.

Under "Settings" >> "Events", you can specify which activities should lead to a clip recording. With the "All movements" option, all detected movements result in a clip recording. With the "People" option, video clips are only recorded if people are detected in the image. In addition, detection can be restricted to zones.

The camera must not be in privacy mode for this configuration, i.e. the camera head must be extended. This can be found under "Settings" >> "Events" >> "Motion on".

The camera's main alarm is automatically "muted" after 300s (or 5min), i.e. the status LED on the camera and the siren go out. The alarm function remains active. The next activity detected by the camera leads directly to an active alarm with siren and flashing LED without delay and without pre-alarm.

You can create motion zones under "Settings" >> "Events". By clicking on "Add motion zones", you can individually create your zones and differentiate whether your camera should record all movements or only people within this zone.

If the Internet connection is temporarily lost, the camera will not record any event data or clips. Furthermore, clips that have already been recorded cannot be accessed during this period. As soon as the connection is restored, you can access your recorded clips again as usual.

In the event of an alarm, an alarm tone sounds and the LED ring flashes red. You will also be notified of the alarm in the app and via push notification (if push notification is activated).

If your camera detects an activity, an alarm sounds on the camera and the camera LED flashes red. You can configure this "automatic alarm" under "Settings" >> "Automatic alarms".

Power LED = In the center of the top of the camera head

Status LED = The outer LED ring on the top of the camera head

Events that are recognized by the camera lead to the recording of video clips. You can specify which activities are to be detected in the camera settings under "Events". For movements, you can select whether all movements or only movements by people should be recorded. You can also select that noises of a certain volume are used as triggers.

If your camera is integrated into the Bosch Smart Home system, alarms from the system can also lead to clip recordings.

The Eyes indoor camera II distinguishes moving people from other movements. People detection is used to reduce false alarms and avoid irrelevant clip recordings, for example triggered by pets. People detection is optimized to detect people moving in rooms (e.g. entering or leaving a room).

People detection is optimized to detect people moving around in rooms (e.g. entering or leaving a room).

To ensure that your camera can capture movements and people well, place the camera on a flat surface (table, shelf, refrigerator) at a height of at least 0.8 m.

Ideally, choose a location where the camera has an unobstructed view of people walking around.

In some image areas, movements or people should not trigger clip recording. Images of people on screens, mirror images of movements or people in windows or mirrors can also lead to unwanted clip recordings. Use the zone functions to exclude such areas and restrict detection to certain areas of the image that are relevant.

You can find the exact system requirements for our Bosch Smart Home cameras herehere.

Privacy mode describes the state in which your camera is still on, but the camera head with the lens is retracted. This means that movement cannot be captured. You trigger privacy mode by touching the camera head. Touching it again returns the camera to the old mode.