360° Indoor Camera help

If the camera cannot establish a connection to your WLAN during start-up, the status LED flashes red/green.

Please check the following points:

- Has the correct network key been entered?

- Is the smartphone in the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the WLAN signal strength at the camera location sufficient?

If necessary, amplify the signal with a repeater

- Is WPA2 activated in the security settings of your router?

- Are Protected Management Frames (PMF) deactivated/optional?

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is security or anti-virus software installed on your smartphone?

Please deactivate this software during commissioning.

- Do you have a DS-Lite connection?

In some cases, problems may occur. Please contact your provider to find out whether it is possible to switch to dual stack.

If the customer wants to increase their Wi-Fi range with the help of a repeater, they should give the repeater network a different name and password. The reason for this is that the repeater network and the "router network" are two networks with the same name. The camera would constantly jump back and forth between the networks. It is therefore highly advisable to use different names.

Exception:
Mesh network. Handling the repeater is usually coordinated directly by the router. Normally, the user does not specify an SSID or password here either.

While the camera is restarting, the status LED lights up red continuously. This state should end automatically after 10-15 minutes.

Please check the following points:

- Do you feel a click when you briefly press the reset button?

• o If you do not feel a click, there may be a hardware defect.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

You can install the Bosch Smart Home 360° indoor camera in just a few simple steps. All you need is the free Bosch Smart Camera app and the accessories included in the packaging.

Please also refer to our installation video in this article. If there are any problems displaying the video, you can also find our installation and reset videos on our Bosch Smart Home YouTube channel at the following linkLink.

Please also refer to the operating / installation instructions at the following linkLink.

Place your 360° indoor camera in a location that is most likely to be walked through. As it has a 360° coverage area, you can also place your 360° indoor camera in the center of a room. Check the image and viewing angle visually via your app and adjust the position of the camera as required.

Please note: In Germany, filming or photographing natural persons requires the explicit consent of the party concerned. This also applies to your visitors, who must be informed by you of the indoor surveillance and should consent to it. Please observe the regulations applicable in your country.

Your app generates a QR code using your SSID (Wi-Fi name), your password and your connection key so that the camera can connect to your home network and the Bosch Cloud. Hold the QR code in front of your camera lens at a distance of around 5-30 cm in normal daylight. As soon as the camera has recognized a correct QR code, you will hear a confirmation tone (Bing) and the camera will light up green continuously. The blue flashing light then indicates that the connection to the Bosch Cloud has been established and as soon as this connection is established, a continuous blue light is displayed for around 30 seconds.

Please note: If the Wi-Fi settings of your router have changed but the camera has not yet been re-learned, a sound signal will be generated to indicate that the connection has not been successful.

ImportantPlease do not add a new camera, but use the "Camera settings >> More" in your Bosch Smart Home Camera app and adjust the W-LAN settings accordingly.

If the camera cannot read the QR code during commissioning, the status LED flashes green.

Please check the following points:

- Is the brightness of your smartphone set to the highest level?

- Did the camera confirm the QR code with a bright sound?

If unexpected problems occur, your camera is set to a special mode and flashes red.

Please check the following points:

- Do not press the reset button while connecting the camera to the power supply.

- If the camera has already acknowledged the QR code with a bright tone, a new update will be downloaded from our servers. This can take up to an hour.

- If the status has not changed after one hour, please disconnect the camera from the power supply for a short time.

In rare cases, the camera may flash blue in the event of unexpected problems.

Please check the following points:

- Please wait approx. one hour

• o If the camera continues to flash blue, please perform a reset.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

The following data will not be deleted by resetting the camera using the "Reset" function of the Bosch Smart Camera App:

• Service log files
• Saved rules for day or night settings
• Video recording in the Bosch Cloud

This does not apply to a reset process that was triggered directly on the camera and therefore via the reset button on the device. In this case, only the service log files are retained.

The product is only suitable for use in residential buildings, apartments and rooms with residential-like use and may only be used indoors together with original Bosch Smart Home components.

Any other use is not in accordance with the intended use. Any resulting damage is excluded from liability.

Use a pointed object (e.g. a paper clip) to press the button in the opening above the SD card slot and hold it down until the LED strip on your camera flashes red (after approx. 5 seconds). The camera will then restart automatically.

Please also refer to our reset video in this article. If there are any problems displaying the video, you can also find our installation and reset videos on our Bosch Smart Home YouTube channel at the following linkLink.

If the Motion detector is triggered during the flash, an event may be generated. The light from a flash is normally sufficient to trigger the video alarm.

For the video analysis it does not matter whether the flash is in front of or behind the glass, the Motion detector runs on heat and could possibly be triggered.

Instructions for operating the Bosch Smart Home 360° indoor camera

On the device itself:To switch the Bosch Smart Home 360° indoor camera on or off directly on the device, follow these steps:

Activate the camera:

• Tap the top of the camera head twice in succession with your finger or fingernail within one second.
• A sound is emitted (can be deactivated as an option) and the camera extends the head with the camera lens.
• The recording of the event begins

Deactivate the camera:

• Repeat the process to end the monitoring.

About the appAlternatively, you can also switch the camera on and off via the Bosch Smart Camera app or the Bosch Smart Home app.

These methods enable simple and flexible control of your camera, whether directly on the device or conveniently via the app.

Installing the Bosch Smart Home 360° indoor camera

Recommendation: Install the camera on a stable, horizontal surface to obtain full functionality and ease of use.

Reasons against ceiling mounting:

• App operation: The user interface of the app is not designed for ceiling installation.
• Optimal function: The camera has been designed to be placed on a horizontal surface to ensure the best possible performance.

If you are nevertheless considering ceiling mounting, please note that this may lead to restrictions in operation and possibly also in functionality.

Suggestion for an email to the customer:

Please try disconnecting the camera from the power supply briefly and then restarting it to check that everything is working as it should.

If not, please perform a reset and reset the camera to the factory settings. Then check again whether everything is working as desired.

If nothing has changed in the behavior of the camera even then. We still suspect a problem with the SD card. If it is inserted correctly (contacts facing upwards and forwards) and the problem persists, we would exchange the camera.

In the event of an exchange or if you have any other questions or require assistance, please contact our service department via

Contact form

0711 99882733 (for Germany, the service is free of charge, telephone charges may apply according to your tariff. Contact details for other markets can be found here: Smart Home Contact)

You can use two-way communication via the camera and the Bosch Smart Home Camera app. This means that the camera has both a microphone and a loudspeaker.

Messages for the camera are sent for the following events

• As soon as an event is detected by the camera
• If the connection to the camera is lost
• An e-mail is sent once a camera has been successfully integrated
• If you want to temporarily share the camera usage with a friend, this person will also receive an e-mail
• As soon as the time period defined for sharing a camera has expired for a user.

Night shots with Bosch Smart Home cameras

Night vision with infrared:

Thanks to an integrated infrared light, the 360° indoor camera and Eyes indoor camera II can also record in the dark. The detection range is around 8 meters.

Eyes outdoor camera:

This camera is equipped with a front light that enables color images to be taken at night.

If the Internet connection is temporarily lost, the camera will not record any event data or clips. Furthermore, clips that have already been recorded cannot be accessed during this period. As soon as the connection is restored, you can access your recorded clips again as usual.

What happens when an alarm is triggered?

App notification: When an incident is registered, you will receive a notification on your app.
Livestream: You can view the recording area via livestream.
Communication: You can communicate directly using the intercom function.

Night vision: Thanks to infrared technology, the indoor camera also provides sharp images at night.

House monitoring: If house monitoring is activated, various actions can be triggered, depending on the connected hardware:

• Philips Hue lamps: Your lamps flash red.
• Bosch Smart Home Smoke alarms: These trigger a special alarm sound.
• Smartphone notification: You will receive a notification on your smartphone.

All in all, the system ensures that you are informed and able to act at all times.

The Bosch Smart Home 360° indoor camera detects movement in a 360° radius. It provides recordings as a live video stream and records individual video sequences with a length of 10-15 seconds. The camera stores 200 clips in a cloud for 30 days free of charge. 25 favorites can be saved indefinitely.

Look into every corner of a room at any time with the intelligent indoor camera from Bosch Smart Home. It delivers excellent images around the clock - but only when you want it to. If you wish, your privacy is absolutely guaranteed. At the tap of a finger on the indoor camera or a click in the smartphone app, the camera lens retracts completely into the housing.

Further information can be found on the corresponding product page of our webshop. Please follow thisLink.

The existing memory card (Micro SD / SDXC / Class 10 / 8 Gigabyte) is fully dimensioned to support the required functionality for the Bosch Smart Home 360° indoor camera in the best possible way. Replacement is only recommended in the unlikely event of a defect in the memory card itself.

Expanding the memory by using a larger memory card does not bring any advantages at the moment - neither in terms of speed nor with regard to the existing product features.

If you have already removed the memory card from the device, please note when inserting it that the contacts must be at the top (top view) and visible on the front of the card so that it snaps into the memory card slot as intended.

All camera data will be deleted if:

• a customer removes their camera from the app and picks again,
• a customer deletes their SingleKey ID account or has it actively deleted,
• a customer deletes all events at once,
• a customer resets the camera using the reset button,
• a customer resets the camera via the app

You can find the exact scope of delivery of the Bosch Smart Home 360° indoor camera on the corresponding product page of our webshop. Please follow thisLink.

You can find the exact system requirements for our Bosch Smart Home cameras herehere.

Camera with 1080p resolution ("Full HD")

120 Horizontal viewing area

8 m night vision

WiFi 802.11b/g/n

80m WiFi range (in open field)

Loudspeaker and microphone

Mains connection via 5V micro USB adapter

Maximum power consumption of 6 W

464g Weight (without packaging / with packaging 904g)

Dimensions (H*D) 182 x ø50 mm (without stand)

Packaging dimensions (H*W*D) 285 x 190 x 100 mm

Updateable via the Internet (requires app)

Further information on the website

1080p30 (1920×1080@30 Hz)/ 30 fps

Day/night switch automaticHFOV/VFOV:120°/78°

The recorded clips from the camera cannot be saved on the Smart Home controller. All video clips recorded by a Bosch Smart Home Camera are first stored locally encrypted on the camera. The video clips are then encrypted and transferred securely to a cloud backend of the Bosch Smart Cameras. Clips, still images and the live feed of the cameras run via a cloud located in Germany.

You can find the exact scope of delivery of the Bosch Smart Home 360° indoor camera on the corresponding product page of our webshop. Please follow thisLink.