Help with our apps

This page is divided in 3 main areas:

A - Area to switch between current and set temperature

1. Displayed temperatures: Tap on the arrows to switch between two display arrangements. (This change will affect the display arrangement for all rooms - also under "Favourites".)

• Current temperature on top, set temperature below, or
• Set temperature on top, current temperature below.

B - Area to adjust and boost the set temperature

2. Timer: Here you can set a desired temperature for a freely definable duration. After this time has elapsed, the control returns to the state before the timer was activated.

3. Boost Mode: By tapping on the rocket, you activate the boost mode which sets the temperature to the maximum for five minutes.

4. Set temperature: The +/- buttons allow you to increase or decrease the set temperature in steps of 0.5 °C.

C - Area to switch between Manual and Automatic mode and swipe to the next page

5. Manual/Automatic mode: Switch between the Manual and Automatic mode (schedules).

6. Indicator of current page: You can swipe to switch between the manual mode page and the automatic mode page.

Similar topics:

Room climate symbols page

Automatic mode page (schedules)

Help & Contact Center

The following points should be fulfilled for this:

1. the software of your Bosch Smart Home controller must be up to date and any existing updates should be installed in advance.

2. your Bosch Smart Home app should also be up to date and any updates available in your app/play store should be installed in advance.

3. all existing Bosch Smart Camera products should be installed, commissioned and accessible via the Bosch Smart Camera app.

4. the Bosch Smart Camera products that you want to integrate and operate via the Bosch Smart Home app must be in the same local network as the Smart Home controller connected to the Bosch Smart Home app.

5. you should continue to have a stable Internet connection of at least 10 Mbit downstream and 2 Mbit upstream in order to be able to use the full range of functions without restriction.

A - Operation modes

1. Automatic mode

2. Manual mode

3. Heating/cooling pause

4. Open window

B - Heating/cooling modes

5. Heating mode

6. Cooling mode

7. Heat surplus: When solar energy from the Energy Manager is available, it is used for heating. Visit Energy Manager for more information.

C - Error symbol

8. Error symbol: An error occurred. By tapping on the symbol you can find more information.

Did you know?

• The text “Low” on a “Favourites” tile indicates that heating has been paused due to an open window or a temperature drop. You can tap on “Low” to continue heating.
• You can activate the following services under “Services” > “Climate Manager”:
  • Heating break & cooling
  • Sustainable ventilation
  • Temperature drop

Similar topic:

Go back to get to the Help & Contact Center

This page consists of customisable small tiles.

A - Tile area

1. Message Center: Shows alarms, warnings, information and software updates.

2. Tiles: There are different types of tiles (service, device, room climate control and scenario). Depending on the type there can be up to 3 information areas on the tile.

3. “+” tile: Allows you to add a new tile to the “Favourites” page.

B - Navigation area to switch between the main areas in the app.

Did you know?

• You can rearrange and delete tiles. To do this, press and hold a tile until it can be moved or deleted. The behaviour varies slightly depending on the operating system. You may need to confirm the change.
• You can add a new tile during the installation process of a new device (by activating the checkbox) or by tapping on the “+” tile at the bottom of the “Favourites” page.

Similar topics:

Room climate symbols page

Help & Contact Center

This page is divided in 3 main areas:

A - Area to select custom or pre-defined schedules

You can set up and edit a maximum of 4 custom schedules and one pre-defined schedule. Examples:

• Early and late work shifts
• Working from home
• Different seasons

B - Area to adjust the selected custom or pre-defined schedule

This area shows an overview of the currently selected schedule. You can edit any day by tapping on one of the corresponding bars. You can add and edit multiple time slots with specific temperatures for every day and also copy to other days. Please consider:

• Schedule time slots can be adjusted in 5 minute steps. The minimum duration of a time slot is 5 minutes.
• You can create a maximum of 6 time slots per day.

C - Area for advanced functionalities

1. Copy the current schedule to other rooms.

2. Quickly change the temperature values in the current schedule (across all days).

3. Indicator of current page: You can swipe to switch between the manual mode page and the automatic mode page.

Similar topics:

Room climate symbols page

Manual mode page

Help & Contact Center

To set up and control the Bosch Smart Home system, you need the free Bosch Smart Home app. You can find this in the Google Play Store or the Apple Store.

You can also find the Smart Home Camera app free of charge in both app stores.

Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

Make sure that you have an Internet connection and are using the latest version of the operating system.

Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

The Bosch Smart Home app is only available in the official app store. If you cannot find the app despite searching correctly in the app store, your smartphone is currently not compatible with Bosch Smart Home.

Please ensure that you have activated remote access or that you are in your own WLAN. In addition, the Smart Home controller should always be supplied with power and connected to the router.

Please also note whether the top two LEDs on the top of your Smart Home controller light up white throughout.

If the problem persists, briefly disconnect the Smart Home controller from the power supply and restart it.

If you need further assistance with this, please contact ourCustomer support.

Select the following menu item in the Bosch Smart Home app:

• "Add (+)" -> Already installed device.
• Select the device to be displayed. If the corresponding device cannot be found, please install it again.

If the problem persists, briefly disconnect the Smart Home controller from the power supply and restart it.

If you need further assistance with this, please contact ourCustomer support.

If you are unable to log into the app, please check whether you have a Wi-Fi connection to your router if you are using the system without remote access. If you are not at home, make sure that your system is enabled for remote access. You will then need an Internet connection via your cell phone. The minimum requirements here are two signal bars and an EDGE connection (marked with an "E" on the reception bar).

If you have any further questions or problems with the integration, accessibility or use of the Bosch Smart Home system, please do not hesitate to contact ourCustomer supportreport.

Change

You can change your password in the settings of your Bosch Smart Home app. To do this, you must enter your current password. You can find the settings for this under: More >> System >> Change system password.

Reset

If you have forgotten your current password, you can reset it under "Forgot password". However, this only works if the corresponding end device was already paired with the Smart Home controller and is connected to the home network. You can find the settings for this under: More >> System >> Change system password >> Forgot password.

Factory setting

If the old system password is not known and there is no already connected smartphone/tablet, then unfortunately the Smart Home controller must be reset and the components must be taught in again.

We differentiate between the Bosch Smart Home System app and apps for special domains / products.

The Bosch Smart Home System App covers cross-functional use cases with Bosch and integrated non-Bosch products. The system app also takes care of basic functions and covers a wide range of functions, but does not always go into depth.

There are special apps and systems for the special functions, such as the following apps:

• Bosch Smart Cameras -> 360° indoor camera II and Eyes outdoor camera II
• BSH Hausgeräte -> For products in the household appliance sector

Please note that some of the products described and their functions may only be available in Germany and Austria.

If you are using your Smart Home controller for the first time, it will download an internal update. This process can take up to 30 minutes due to the large amount of software supplied, depending on the available bandwidth. As soon as all LEDs on the controller light up white, the link between the Bosch Smart Home app and the Bosch Smart Home controller can be established.

It is possible to operate the Bosch Smart Home app with a tablet. However, the application itself is optimized for cell phones.

Please follow the following path in your Bosch Smart Home app:

Start >> More >> Help & Contact